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If you have any trouble using our website with certain web browsers or other software like screen readers, we want to help. As an organisation, we take web accessibility seriously and our web teams are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organisation. Customer feedback is important to us. If you discover a part of our web site that has been difficult to use, please let us know by emailing us at

Screen reader accessible: • Text that is visible to screen reader users only has been applied to icons to aid navigation • Ability for screen reader users to skip to main content

Translation: Translation is achieved with Google translate. The following languages have been added but the list is not limited to these languages only: • English • French • German • Polish • Romanian • Spanish

It is possible for some words to have a bigger character length when translated thus overflowing their containers (mostly buttons). This will result with the overflowing text being hidden/cut off in order to maintain layout.

Google will also add a bar at the top of every translated page (only when activated) therefore blocking out the accessibility link as well as the increase / decrease font size buttons. In order to gain access to the latter, users have to dismiss the bar.

Font size:

The font size can be increased up to 20% more than the default font size by clicking the AAA buttons in the top right hand corner, available on every page. The first A represents the default font size; the second will increase it by 10% and the third by 20%. However, in order to maintain the layout of the web application, the font size increase will only be applied to the main content. Buttons, menus and the majority of headers will not be affected by this change.

The font size value will be kept in a cookie and returning users will have the same size applied when returning as when they last visited the website (unless they clear their browser’s cookies).

Admins/content editors have to be aware that if they specify a font size whilst adding content in the CMS,this will override the ability to increase the font size for that particular text on the front end.

Colour blind: The layout/main colour scheme does not present any issues that could lead to impairing colour blind users' ability to use the website.

Tests have been conducted successfully for protanopia, protanomaly, deuteranopia, deuteranomaly, tritanopia, tritanomaly and achromatomaly. However admins/content editors research various online tools that can test images before uploading them in the CMS. This will allow admins to experience images as they are seen by users and be aware of how certain colours could affect a colour blind user’s experience